returns & refunds
Before returning any items, you must contact us at firstname.lastname@example.org. You have 14 calendar days to return an item from the date you received it.
Please note, all returns are contingent on the resale-able condition of the items. The customer is responsible for the cost of return shipping.
If you received a damaged item, we will send a replacement at no additional charge, or refund the order in full, including shipping cost. Mindrove must be notified as soon as possible after you receive your order, via email@example.com.
how to return or exchange items in 3 simple steps
Contact us at firstname.lastname@example.org indicating the issue or reason for return. We will provide the return shipping address. Send us the items in the original box. Mindrove Ltd. is not responsible for lost shipments.
Include a note that indicates your name and contact information, the order number, and reason for return.
We reserve the right to deduct up to a 10% fee based on the condition of the product(s) and the logistics cost of refurbishing and restocking. The fee is subtracted from the amount of the refund. Shipping costs are not refunded.
When the returned item is received, your original method of payment will be credited as soon as we have completed processing your return (usually within 2 weeks).
For questions or assistance with your return, please contact us at email@example.com.