Shipping Rates are determined according to the official pricelist of DHL International. Appropriate charges vary on final destination zone and volumetric weight/size of the package. If you want to make a customized inquiry for estimated Freight Fee of your shipment, please do not hesitate to write to us via firstname.lastname@example.org.
The delivery time is up to 5 weeks starting from reception of the official Purchase Order. However, if mutually stated conditions allow a delivery coordinated in less than 5 weeks, Mindrove and an end-user may agree upon a shorter delivery line.
Mindrove has the official contract with DHL International for Export and Import Services, and in that sense, our ordinary practices include delivery via DHL. Still, if there is a special request made by the end-user in terms of freight forwarding company (UPS, FedEx, TNT etc.), Mindrove would agree to use another dispatcher but only if a client has a valid Importing account with that agency that can be charged for all the packaging/transport/clearance fees. If this is the case, Mindrove invoices will accordingly be generated only with net amount related to products and services provided by Mindrove with no Shipping Costs included.
ALL Mindrove orders ship from the EU. We ship worldwide!
Mindrove accepts following payment methods: Credit Card (Stripe), PayPal and Wire Transfer. Contact your sales representative for more information and available payment options for your order.
As clearly outlined in all Mindrove offering/invoicing materials, the pricing is stated without VAT and the end-user will need to coordinate this importing matter on her own expense (for certain Academic Institutions/European Projects/Scientific Organizations and similar, this kind of purchase can be exempted of VAT but this is solely in jurisdiction of the receiving party). Moreover, Mindrove may under no circumstances be held accountable for issues or charges coming from the administrative or other importing procedures to the country of final destination. We will offer our empirical help and provide all the required instructions/materials, but just in a sense of assisting the client.
You can return your order within 14 days.